Frequently Asked Questions

  • What type of content is included in a course?

    After you enroll in Dr. Buzby's DIY Dog Master Course, you’ll receive access to step-by-step video demonstrations, printable how-to instructions, reference guides, quiz questions to prove your skills, and a course completion e-certificate and e-badge. The course is self-guided, so you have the freedom to take it when you want, where you want, and at your own pace.

  • Who is the course instructor?

    With over 20 years of experience, integrative veterinarian Dr. Julie Buzby has perfected teaching dog health and wellness to hundreds of her veterinary clients. As your online instructor, you can receive that same expert guidance delivered with positivity and encouragement through her online video courses.

  • What type of payment do you accept?

    We accept almost any kind of credit or debit card including Visa, Mastercard, American Express, and PayPal. Our secure check out process is powered by Stripe.

  • May I take the course on my laptop, computer, or phone?

    Yes, you may take the course on the device of your choosing! Typically, our students prefer taking our courses on a larger device with a large screen (like a laptop, iPad, or desktop), so that they can easily view the detailed images that Dr. Buzby’s shares. However, you can choose the device that works best for you. You can even switch between devices.

  • I've enrolled in a course, but one of the videos isn't playing. What should I do?

    Let’s troubleshoot this together. Often, this is a browser issue. Let’s try some basic browser troubleshooting steps: 1. Clear your cache and restart the browser. Also, check if you’re using the newest version of the browser. 2. Try a different browser. (We like Google Chrome.) 3. Please try restarting your device. 4. If possible, please try a different internet connection. School or corporate firewalls occasionally block our video provider. 5. If you’re still having difficulty, please contact us at help@toegrips.com.

  • I’ve signed up for a course, but I forgot my password. What should I do?

    We're happy to help! If you're unable to log in to your course because you don't know your password, you can reset it. (To get started, you will need the email address that you used when you signed up for the course.) Go to the course sign-in page. In the email field, enter the email address you used to enroll in the course and click "forgot password." We will send you reset instructions.

  • What are the benefits of receiving a 100% course completion rate?

    In addition to gaining specific tips and unique information within each course module to will help you confidently master dog nail trims, you will also receive an e-certificate of completion AND an e-badge to display on your social media pages. These are exclusive to our students who complete our master courses.

  • How do I contact customer service?

    We're here to help! When you purchase any of Dr. Buzby’s DIY Dog Master Courses, you have access to expert product support from a team who is passionate about dogs. Email us at help@toegrips.com.

  • What is your return policy?

    When you purchase any of Dr. Buzby’s DIY Dog Master Courses, you will receive course content designed to improve both your dog's quality of life and your skills as your dog’s chief health care advocate. Our mission is to help you help your dog live the happiest, healthiest life possible. If one of our Dr. Buzby’s DIY Dog Master Courses is not right for you and your dog, we offer a 30-day refund policy from your date of purchase. PLEASE NOTE: Dr. Buzby's DIY Dog Master Course: Nail Trimming Without Fear would be refunded at the course purchase price minus the cost of the nail trimming kit/shipping ($45), which are non-refundable. To contact us about our returns and refunds policy, please visit: https://toegrips.com/contact